Signup was kind of a hassle because you could only go through Paypal.
Finding the downloadable software on their site was also harder than it should be, it should be right there, impossible to miss, but it wasn't.
The Petandrive downloader is not always intuitive, but most users should have no problem. You can't expand the window of the downloader(well, you can, but everything within it stays the same size) so you have to use the scroll bar far to much. The software is functional, but not pretty.
I have downgraded this to a F- since it is difficult to separate ease of use from the horrible dependability and the current speed. It is not easy to use if it is not usable.
**additional info**
The owner's name was Rechavia Elias
Facebook: http://www.facebook.com/people/Rechavia-Elias/673598950
Email: rechavia1@gmail.com